Front Office Technician (Receptionist)
Salary: $17.61 – $31.63/hour
Closing Date: 08/02/2026 by 11:59 PM Pacific
*Bilingual English/Spanish required*
Be the First Connection to SHE.
At Self-Help Enterprises (SHE), every interaction matters. As our Front Office Technician, you’ll often be the first person families, community members, partners, vendors, and visitors meet—whether they walk through our doors or call us by phone. Your professionalism, compassion, and ability to connect with people help shape the first impression of our organization.
Because this position is many people’s first contact with SHE, you play a vital role in creating a welcoming, positive, and professional experience for everyone seeking our services or working with our organization. You’ll communicate with a diverse range of community members, program participants, partners, and staff, ensuring each person is greeted with respect and connected to the information or resources they need. Working closely with program staff, you’ll also support participant intake, helping individuals and families take the first step toward accessing programs that strengthen communities throughout the San Joaquin Valley.
If you enjoy helping people, staying organized in a fast-paced environment, and making a meaningful difference through exceptional customer service, we’d love to hear from you. This position is essential to the daily operations of SHE and plays a key role in supporting both our staff and the communities we serve.
Responsibilities
As our Front Office Technician, you will:
- Welcome visitors and provide a professional, friendly, and helpful first impression of SHE.
- Answer and direct incoming phone calls while assisting callers with information about multiple programs and services.
- Conduct participant intake and connect community members with the appropriate departments and resources.
- Provide administrative and clerical support to program staff.
- Maintain accurate files, records, and data entry in multiple systems.
- Process incoming and outgoing mail and distribute it to mailboxes and office staff.
- Assist the accounting department with monthly reports as needed
- Conduct a weekly supply inventory and ordering along with other general office operations.
- Help maintain an organized, professional, and welcoming office environment.
- Deliver exceptional customer service to participants, partners, vendors, and coworkers.
Must Haves
- Enjoys working with people from diverse backgrounds and cultures.
- Communicates professionally and compassionately, both in person and over the phone.
- Can balance multiple priorities while maintaining accuracy and attention to detail.
- Is dependable, organized, and able to work both independently and collaboratively.
- Maintains confidentiality and handles sensitive information with discretion.
- Is comfortable using Microsoft Office applications (Word, Outlook, Excel) and learning new computer systems.
- Is fluent in both English and Spanish
Why You'll Love This Role
Every phone call you answer, every visitor you welcome, and every family you assist helps connect people with resources that strengthen individuals, families, and communities throughout the San Joaquin Valley.
Your professionalism, kindness, and organizational skills will help create a positive experience for everyone who interacts with Self-Help Enterprises.
EQUAL OPPORTUNITY EMPLOYER
Skills
You're passionate
You're a passionate and energetic person who's excited to connect and strategize with peers and participants.
You love people, communities, and problem solving
You're always excited to meet someone new, listen, and help them find solutions to their needs.
You were born a people person
You enjoy interacting with people–over email, on the phone, and in person. You're a great listener, motivator and get excited to help others be more successful.
You get excited about the details
You're a detail oriented person who is organized and always looking for efficiencies.
You're a creative and strategic thinker
You strive to come up with innovative and creative solutions to problems that seem impossible. You're capable of thinking about the big picture and coming up with a plan to execute.
You're self-motivated
You see something that can be improved, and you go after it. You have a strong desire to help others and to be a part of something special at Self-Help Enterprises.